Brilliant Customer Service

Brilliant Customer Service

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Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. Ita€™s for anyone involved in any organisation a€“ whether you run your own business, manage people or you are a customer facing employee. It doesna€™t matter what your budget is, youa€™ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES Am Identify your customers real needs and how best to meet them Am Build trust and long term loyalty with your customers to stay ahead of the competition Am Make sure you are remembered and recommendedBecause most of us are very good at reading body language instinctively, we need to be careful that our physical impact is complementing the message ... ( Wikipedia) To get empathy right we have to revisit our attitude towards the customer.

Title:Brilliant Customer Service
Author: Debra Stevens
Publisher:Pearson UK - 2012-07-10

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