Instructor's Manual to Accompany Introduction to the Hospitality Industry, Sixth Edition
In highly competitive times in the hospitality industry, stressing customer service has been a successful strategy. ... 6. It is not a matter of having to choose between the product and the process view of service, but of adapting each approach to ... Interpersonal skill training is based on a model developed for psychotherapists.
| Title | : | Instructor's Manual to Accompany Introduction to the Hospitality Industry, Sixth Edition |
| Author | : | Powers |
| Publisher | : | - 2005-02-01 |
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