Introduction to ITIL

Introduction to ITIL

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This publication covers all aspects of the Information Technology Infrastructure Library (ITIL) systematic approach to IT service management, based on best practice standards drawn from the IT service industry. It covers a broad range of service support and delivery issues relating to quality and organisational aspects, policy and process management, managing change, service desk issues and service level management, financial management for IT services, capacity and continuity management, and information security issues.Problem Manager The Problem Manager is responsible for all Problem Management activities such as: a€c Developing and maintaining Problem Control and Error Control procedures. a€c Assessing the efficiency and effectiveness of Problemanbsp;...


Title:Introduction to ITIL
Author:
Publisher:The Stationery Office - 2005
ISBN-13:

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