Making Microfinance Work

Making Microfinance Work

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8 Customer Service The deliver}- of quality customer service is one of the most important strategies for an MFI to lift the value ... MiavSavea#39;s Graham Wright offers an alternative definition: aquot;Customer service is delivering products and services to anbsp;...

Title:Making Microfinance Work
Author: Craig Churchill, Cheryl Frankiewicz
Publisher:International Labour Organization - 2006

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