Managing the Customer Experience

Managing the Customer Experience

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You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experience and reap the rewards.You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experience and reap the rewards.


Title:Managing the Customer Experience
Author: Shaun Smith, Joe Wheeler
Publisher:Pearson Education - 2002
ISBN-13:

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