The Services Shift

The Services Shift

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Everyone's familiar with manufacturing offshoring by now. But a different phenomenon will soon drive even more powerful changes: the globalization of services. Until now, it's been virtually impossible to get a clear picture of what's going on, where, and why. Where are the jobs going? Which companies benefit -- or could benefit? How, exactly, does services offshoring work? Who makes a good partner? What are the public policy implications? The Services Shift answers all these questions and more, offering powerful insights for managers, policymakers, and citizens alike. Two leading researchers reveal how services offshoring is working in both industries and individual companies, and show how to define and implement realistic services sourcing goals. You'll review the types of players involved in services offshoring, and understand its geographical centers, from China and India to Hungary, Russia, Morocco, Brazil, South Africa, and Mauritius. Drawing on detailed interviews with dozens of participants, the authors review the management skillsets associated with successful services offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Next, they review policy initiatives in both developing and developed countries, and assess U.S. policy initiatives aimed at restricting offshoring. Finally, the authors preview emerging trends in services globalization.But even within the United Statesa#39;s continental boundaries, the urban/rural cost differentials allowed businesses to ... their back-office functions.7 As a result, places such as South Dakota began to appear as the return address on credit- card statements. ... areas, and companies once again began chasing lower costs by moving business activities across national borders. ... In the 1980s, for example, Ireland developed a digital-based telephone network, which (after Germanya#39;s) was theanbsp;...


Title:The Services Shift
Author: Robert E. Kennedy, Ajay Sharma
Publisher:FT Press - 2009-01-09
ISBN-13:

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