Value-based Metrics for Improving Results
Featuring a road map that can be applied in almost any organization, this book presents a unique value based methodology for developing and using metrics as a management tool to baseline, monitor, manage, and reward performance of business functions at all levels.For example, salesperson A is supposed to sell 100 items as an objective at a standard of Very Good and relies on a customer service follow-up function whose objective, at a standard of Satisfactory, is a complaint rate of less than five peranbsp;...
| Title | : | Value-based Metrics for Improving Results |
| Author | : | Melvin Schnapper, Steven C. Rollins |
| Publisher | : | J. Ross Publishing - 2006-08-15 |
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